Monday, November 1, 2010

A Solution from Ebay

My last two posts outlined the situation I had with Ebay regarding an allegely unpaid item. I am happy to report that the problem has been solved. Below is the email I received this morning from them:

Thank you for contacting eBay concerning the Unpaid Item strike you

Our records indicate that this is the first Unpaid Item strike you have
appealed. Based on your effort to contact us, and the information you
have provided, we have removed the Strike from your file.

To assist you as well, we are providing the following information
regarding our Unpaid Item policy. Should you have any concern not
addressed in this response, please contact the appropriate department
through the Trust and Safety web form, located at the end of this email.

Since any future strikes could negatively affect your account, please
take a moment to review our Unpaid Item overview, and our Unpaid Item
Appeal information page, at the following web addresses:

If you have a problem communicating with a seller through email, you can
request your trading partner's contact information (including a phone
number) through the following web address:

If you have sent payment for the item in question and have not received
it, please review our Fraud Protection Program for a list of options to
consider at the following web address:

To help ensure success in future transactions we would like to provide
you with a few suggestions:

1. Carefully review each listing description. If you have any questions
about an item, be sure to use the "ask a seller a question" feature
before placing a bid.

2. Please review the shipping details and item description to make sure
you are eligible to bid on the item according to seller's terms. If you
live outside the seller's stated shipping area or the seller requests
that bidders with negative feedback not bid (and you have negative
feedback) do not place a bid.

3. If you have computer or connection problems, please remember that you
can access your eBay account through any computer with Internet access.
Your bids can be monitored through your "My eBay" page. To log into "My
eBay," simply click the "My eBay" link located at the top of any eBay
page. Then enter your User ID and password on the following page and
click the "Sign In" button.

If you have additional concerns, please contact us through the Trust and
Safety Webform below:

We appreciate the time you took to resolve this matter and wish you all
the best with your future eBay transactions.


eBay Customer Support

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