Thursday, November 19, 2009

Typical Institutional Behaviour

As I travel further into retirement and have more time to devote to newspaper reading, it occurs to me that I have now lived long enough to see through the majority of attempts by the media and by government to manipulate the public. The latest case in point which I would like to address should be obvious even to the most casual thinker; I refer to the ongoing testimony of Richard Colvin, who was Canada’s second-highest diplomat stationed in Afghanistan in 2006 and 2007, to a House of Commons committee.

According to Colvin, a whistle-blower in the noblest sense of the word, he tried to alert the Canadian government repeatedly to the fact that Afghans turned over by the Canadian military to Afghan authorities were regularly tortured, despite the fact that most of them had no ties to terrorism, being simple villagers, taxi-drivers, etc., innocent victims who happened to be in the wrong place at the wrong time. Indeed, it reached such a point that he was told by his ‘bosses’ in Ottawa to no longer put in writing his allegations.

The Conservative Government’s stance for several years has been that it had no knowledge of such activity, despite the urgent reports sent by Colvin to senior civil servants in the Prime Minister’s Office, General Hillier, who was the Commander of the troops at the time, and various politicians. In trying to handle the damage being done by Colvin’s testimony, the Conservative Government members on the committee are engaging in a classic ‘shoot the messenger’ strategy, trying to impugn him by saying that since he never personally witnessed torture, such evidence he is presenting would not stand up in a court of law. As well, Conservative (former NDPer) Cheryl Gallant is lamenting that his talk of abuse of prisoners is undermining public support for the Afghan mission, a mission that I think very few Canadians now support given the terrible toll of young lives lost to support a corrupt regime, in essence sacrificing their lives for absolutely nothing.

Nonetheless, her statement, and the attitude of the Conservatives on the committee serve only to try to divert thinking Canadians from forcing them to address the real issues here. If it is true that, as claimed, former Defense Minister Gordon O’Connor, and current Defense Minister Peter Mackay knew nothing about these allegations of abuse, what does that say about their competence as ministers? Indeed, can’t the case be cogently argued that Mackay has a moral duty to resign since, if he is telling the truth and did not receive any reports, he is incompetent to head the Ministry of Defense?

Of course, such an act of integrity will never happen, politicians knowing that if they attack the messenger vigorously enough, and let enough time elapse, the public will forget.

With principles so sorely lacking in public life, is it any wonder that only a minority of Canadians vote in federal, provincial, and municipal elections?

Thursday, September 17, 2009

Revenue Canada and the Culture of Corporate Concealment

I have written blog postings in the past on organizational behaviour and the tendency to conceal unpalatable facts that may affect the public's view of the organization. My years in teaching yielded many examples of such conduct. There is a story in today’s Globe and Mail of malfeasance concealed within Revenue Canada, uncovered only after a freedom of information request by a researcher.

Apparently, in 2008, two employees created fictitious tax returns, one netting $300,000, the other $100,000. I can almost hear the conversation that must have ensued after discovery of the crimes, which, by the way, also entailed the invasion of privacy of many taxpayers as the miscreants plumbed their tax records to facilitate their crimes. Undoubtedly the argument for concealment was made on the basis of these crimes being 'aberrations,’ and that letting the public know about them would serve only to undermine confidence in an institution that ‘operates so well.’

Despite the fact that these crimes have been uncovered, Revenue Canada refuses to answer any questions regarding what happened to the errant employees, other than to say they no longer work for Revenue Canada. They would not reveal whether they were charged (unlikely, since there would then be a public record) or whether the criminals made restitution. Our government agency justified its refusal to provide details, saying to do so would “violate privacy laws.” I wonder if the spokesperson realizes the irony of such a risible declaration.

If you would like to read the full story, I am reproducing it below:

Steven Chase

Ottawa — From Thursday's Globe and Mail Last updated on Thursday, Sep. 17, 2009 08:21AM EDT


Two Canada Revenue Agency bureaucrats siphoned hundreds of thousands of dollars from Ottawa's coffers by filing fraudulent tax returns and diverting refunds and related benefit payments to their personal bank accounts.

The tax collection agency, which uncovered the fraud in 2008, kept news of it from going public for more than a year, until the facts were released through a request under access-to-information law.

In one case, a veteran male Revenue employee routed $300,000 generated from illegitimate returns into his bank accounts. In an apparently unrelated matter, a female staffer racked up $100,000 using similar means of tricking the government into issuing refunds and payments to accounts she controlled.

The two facilitated this by snooping through taxpayer records – using invasive database searches that, among other things, grant access to Canadians' social insurance numbers.

It was heavy use of some searches that caught the eye of investigators.

On Wednesday, the Canada Revenue Agency refused to name the fraudsters or reveal whether they were fired or charged and convicted, saying that to identify them would violate privacy law. It also could not say if the money was recovered after the fraud was discovered last year.

Revenue spokeswoman Caitlin Workman would reveal only that the two individuals have left the tax collection business. “They no longer work here,” she said.

She dismissed the notion the two cases represent a problem with the corporate culture of Canada Revenue Agency, which is trusted to handle the confidential files of millions of taxpayers.

“We have close to 45,000 employees here, and they deal with millions of tax and benefit files on a daily basis. And here we are talking about two individuals,” Ms. Workman said. “Yes, we take it very seriously, but it should also be put in perspective.”

The male employee took more than $300,000 by routing bogus refunds and related Canada Child Tax Benefit and GST credit payments to personal accounts, just-released Canada Revenue Agency memos say.

The staffer was an expert on these benefits and “could have created fictitious accounts without any assistance,” the internal investigation found.

“For the last eight years, at least, he had filed tax returns and claimed [benefits and credits] for individuals he did not know,” the probe said.

The male staffer used dozens of taxpayer accounts for his fraud.

“Based on the information gained [from the investigation] and the list of social insurance numbers found at his workstation, it is reasonable to believe that [he] may have had a role to play in the issuance of illegitimate refunds on more than 50 accounts,” investigators found.

The female Canada Revenue Agency worker, who had eight years on the job, prepared and filed hundreds of illegitimate returns, ensuring the tax refunds and goods and services tax credits were routed to her own bank accounts.

The records from this investigation were obtained through access-to-information requests by researcher Ken Rubin.

Other Revenue employees became suspicious in the $300,000 fraud case when they tried to verify some of the claims and could not reach the taxpayers.

“After reviewing the motor vehicle records and conducting credit bureau checks ... [a staffer] was unable to determine the whereabouts of the taxpayers involved and could not establish whether or not they actually existed,” the probe reported.

Ms. Workman said internal fraud of this magnitude is very infrequent, but couldn't provide a historical record.

“I don't have any numbers for you but they are very rare.”

Both fraudsters made thousands of unauthorized searches into taxpayers' files, investigators found. The male staffer's transgressions included gaining access to his own files, and those of his spouse and his stepchildren.

Thursday, August 27, 2009

Why Aren't the Newspapers Covering This Story?

A report released yesterday, entitled Cellphone and Brain Tumors - 15 Reasons for Concern, concludes that there is a significant risk of brain tumors arising from cellphone use. Compiled by doctors and scientists, its conclusions are derived from scientific findings from a variety of studies that have been conducted, including one funded by the telecommunications industry which, to no one's surprise, found no elevated risk. As this report points out, the telecom-funded study has design flaws that skewed the results to show no danger.

It is sad to note that thus far, despite the fact that the report has been sent to governments and the media, no newspapers have reported the findings. One can't help but wonder whether the fact that cellphone companies advertise heavily in newspapers could be a factor in this failure to report.

I am providing a link to the pdf file for anyone interested in reading the report, which should spur all of us to be much more careful in our use of these mobile devices.

Wednesday, August 26, 2009

Shona Holmes on the Michael Coren Show

The other day a friend of mine alerted me to the fact that Shona Holmes was going to be making an appearance on the Michael Coren Show, and despite the fact that I tried to view it with an open mind, I can honestly say that it had very little impact on my overall impressions of the woman and her mission.

Ms. Holmes insists that her life was indeed threatened by her condition, explaining that an abridged version of her “complex medical issues” appeared on the Mayo Clinic website because of some kind of restriction on what could be written there. She offered some convoluted explanation of what she continues to assert was a brain tumour encapsulated within a cyst. While I am at least now willing to grant the possibility of her having had a more serious condition than was indicated on the Clinic website, I feel no more kindly disposed to her ‘mission’ than I did from the outset for a number of reasons.

First, she deplored the fact that a polarization occurs whenever Canadian and American healthcare systems are compared. Insisting that the American ad she made has succeeded in generating debate, she is being either disingenuous or obtuse in refusing to recognize that her ad increases that polarization, speaking, as it does, in absolutes, (e.g., “Government healthcare is not the answer, and it certainly isn’t free”) abetted by the voiceover advising viewers of the great suffering that ensues in Canada where people must wait an unconscionable length of time “for vital surgeries.” When asked by the host whether she felt that the ad was unfair to our system, she insisted that it wasn’t, and would do it again “in a heartbeat.”

In response to Coren’s question about the possibility that she was one of those few people who might have ‘fallen through the cracks” and that our system works pretty well, she declaimed that untold thousands were experiencing similar treatment, and that her efforts in suing the government and trying to force in private insurance are not for herself, but for her neighbours, grandchildren, and fellow citizens. I was disappointed that Mr. Coren did not ask her for statistical evidence to support her claims. Without that support, I cannot escape the notion that her efforts spring more from self-interest than any kind of altruism.

As well, while agreeing with the host that the American system needs reform, she went on to suggest that the majority of Americans are happy with their health insurance, again without statistical support, and questioned the actual number of Americans without insurance, dismissing the majority as illegal immigrants and young people who choose not to have any because they don’t think they need it. Hmm, I wonder if the exorbitant costs of acquiring insurance could be a factor in their decision?

Ms. Holmes also seems to lack insight into why the Canadian people are so furious with her, expressing her disappointment in the discovery that one can’t hold an opposing opinion without being reviled, threatened, etc. What she fails to understand is that people are so upset by her utter arrogance in assuming the role of spokesperson for a healthcare system that all polls suggest enjoys the unqualified support of over 87% of Canadians.

Until Ms. Holmes can begin to see herself as others see her, I suspect she can look forward to continued expressions of ill-will from her fellow Canadians.

Thursday, August 20, 2009

More on U.S. Healthcare

The Hamilton Spectator had a well-considered article in yesterday's edition written by a Canadian resident who has lived in the United States and experienced their healthcare system. His comparison between our system and the American one makes for some fascinating reading:

Beware the right in health-care fight

Is movement to privatize Ontario's system behind Holmes' battle?

August 19, 2009
John Kneeland

THE HAMILTON SPECTATOR
(Aug 19, 2009)

In 1996, through my employer in Sarasota, Fla., I had medical insurance from Blue Cross Blue Shield. Doctors on my short list seemed capable, but I saw them only for basic medical procedures.

Wondering what personal health insurance would cost me now in Florida, I applied online for a quote from Blue Cross Blue Shield. For a man my age (58), the monthly premium was $418.

Copayments for office visits were $20 to $40, with 20 per cent co-insurance (my share of treatment costs for major medical procedures), and a $500 deductible. Perusing the list of exclusions, I noticed a 24-month wait for treatment involving pre-existing conditions.

I called the company and told the insurance specialist I had received laser treatment in Canada for a minor prostate cancer. "Oh," he said, "You'll be declined. There's a 10-year block on any form of cancer." This is a predicament Americans are well acquainted with; more than half of the bankruptcies in the U.S. are due to medical expenses.

In Ontario in the past year, I have received -- besides cancer treatment -- MRIs, blood tests, dermatological treatments and my biennial checkup. I paid for one PSA test. Wait times were insignificant.

In fact, wait times, which were actually worsened in the past by Conservative-inspired tax cuts, have improved in recent years in both Ontario and Quebec. In a 2008 Health Canada study, patients' self-reported median wait times for MRIs and CAT scans were two weeks. Median wait time for a specialist or surgery was a little over four weeks. Most patients waited a maximum of three months.

Currently in the news is Shona Holmes' lawsuit against the Ontario government, which states, "Wait times in the government monopoly health care system are unreasonable and unacceptable by ... medical standards of practice." The suit claims this is a violation of Charter rights.

Holmes had a benign cyst called a Rathke Cleft cyst, which is not life-threatening but can cause blindness in rare cases. On May 27, 2009, Holmes was interviewed by Fox News. She claimed she was suffering from a brain tumour, but could get no medical help in Canada. "I'm just one story," she said. "There's so many out there like me." Holmes told the interviewer that her American friends had advised getting another doctor, then claimed, "that is something we are just not allowed to do here in Canada."

After going on her own to the Mayo Clinic in Arizona and having the cyst removed at a cost of $97,000, Holmes asked for reimbursement from Ontario. The government refused on grounds she did not follow proper procedures.

Holmes' story of distress is compelling; what's questionable is her decision to tell only one side of the story on national television. And her lawsuit, which was prepared by Avril Allen of Boghosian and Associates, goes beyond personal grievances.
Allen sits on an advisory committee to the Canadian Constitution Foundation (CCF), which is funding the lawsuit. CCF describes itself as "a registered charity, independent and nonpartisan ... a voice for freedom in Canada's courtrooms and law schools." Executive director John Carpay, a former Reform Party candidate, has announced the group is funding a constitutional challenge to Alberta's medicare system.

Other CCF advisers have included Ezra Levant, an ultraconservative activist and publisher of the Western Standard (westernstandard.ca). One of CCF's donors is the Donner Canadian Foundation, which an article in the Western Standard called "the lifeblood of conservative research in this country." Another donor is Atlas Economic Research, whose former president, John Blundell, said his mission was to "litter the world with free-market think- tanks."

When the Supreme Court of Canada decided Quebec could not place an outright ban on a parallel private system of health care, the court majority stated a ban on private insurance "might be constitutional in circumstances where health care services are reasonable as to both quality and timeliness." Accordingly, the Holmes suit is based on a claim that Ontario's services are not timely.

On its website, CCF describes Ontario's "unconstitutional legislative monopoly on health care." In other words, its goal is to bring privatization into the Canadian system.

According to the Romanow report of 2002, privatization, with its unnecessary administrative costs, is both inefficient and a drain on system resources. Dr. Arnold S. Relman, a Harvard professor of medicine and emeritus editor-in-chief of New England Journal of Medicine, states, "The facts are that no one has ever shown, in fair, accurate comparisons, that for-profit makes for greater efficiency or better quality, and certainly have never shown that it services the public interest any better."

Because CCF has charitable status, contributions to it are tax-deductible, which means taxpayers at large are subsidizing its attempts to undermine our single-tier health-care system. That is truly a health care travesty.
Burlington resident John Kneeland was born in the U.S. to Canadian parents. He has lived about half his life in each country.

Wednesday, August 12, 2009

Shame on the Brampton Separate School Board and St. Edmund Campion Secondary School

I just read in the Toronto Star that as a result of one parent complaining about language, the principal of St Edmund Campion Secondary School, Kevin McGuire, is removing To Kill a Mockingbird from its Grade 10 curriculum.

Having taught the novel many times, I can certainly attest to the fact that the ‘n’ word is used several times. Does that mean it is not fit to be in our schools? Of course not, given that the word, indeed the entire novel, is a lesson in the evil of racism and the ignorance that promotes it.

To me, the decision by the principal is yet another of a long list of examples of how schools are now in the hands of politicians who care more about career advancement than they do about the students whose instructional welfare they are charged with.

No word yet on what book will serve as the novel’s replacement.

Tuesday, August 11, 2009

More on Right-Wing Scare Tactics

John Ibbitson had an interesting piece in today's Globe on the tactics being used by foes of healthcare reform to inspire terror in the ignorant:

Opponents of health-care reform stoking fears

Citizens argue healthcare reform proposals on August 8, 2009 in Brighton, Colorado.

Shock jock Rush Limbaugh compares the White House's health office logo to a swastika and President Barack Obama to Adolf Hitler


John Ibbitson

Last updated on Tuesday, Aug. 11, 2009 02:41AM EDT

Barack Obama and the congressional Democrats are neo-Nazis who want to create “death panels” that will euthanize older citizens.

Or so some very prominent opponents of health care reform would have Americans believe. In what may mark a new low in political discourse, conservatives leaders, including some Republicans, are urging voters to pack town halls to show their displeasure with the Democrats' plan to reform America's broken health care-system. Others are spamming the Internet with distortions and outright lies.

In the process, they may have successfully wrested control of the debate over health care away from the Democrats, turning a narrative about expanding coverage while controlling costs into one about a socialistic undermining of core American values.

The Web is at the centre of the campaign to block the Democrats' proposed legislation. Just as President Barack Obama used the tools of social networking, such as Facebook and YouTube, to generate excitement and organizational support for his campaign, so too conservative organizations such as FreedomWorks and Conservatives for Patients' Rights are effectively generating anger and organization to oppose health-care reform.

At town halls across the country crowds are booing and shouting down Democratic congressmen trying to explain the legislation. As a result, many Democrats are putting off public forums, meeting voters instead in smaller groups.

The Democratic leadership has condemned the tactics.

“These disruptions are occurring because opponents are afraid not just of differing views—but of the facts themselves,” said House Speaker Nancy Pelosi and Majority Leader Steny Hoyer in an op-ed Monday in USA Today. “Drowning out opposing views is simply un-American.”

House Minority John Boehner said the Republicans have nothing to apologize for.

“To label Americans who are expressing vocal opposition to the Democrats' plan ‘un-American' is outrageous and reprehensible,” he said in a message to supporters.

But the leadership of the Republican Party seems to believe that any statement, no matter how outrageous, is justified in the cause of killing health-care reform.

Former Alaska governor Sarah Palin posted a message on her Facebook page Friday warning that seniors would be compelled to “stand in front of Obama's ‘death panel' so his bureaucrats can decide, based on a subjective judgment of their ‘level of productivity in society,' whether they are worthy of health care.”

She called this “downright evil” and it would be, except it is also complete fiction. Under the new plan, Medicare would pay for consultations between doctors and patients on end-of-life protocols—living wills, do-not-resuscitate orders, and the like. Any such consultation is purely voluntary.

That hasn't kept shock jock Rush Limbaugh from comparing the White House's health office logo to a swastika and Mr. Obama to Adolf Hitler.

Now what are the similarities between the Democratic Party of today and the Nazi party in Germany?” he asked his listeners last week. “Well, the Nazis were against big business … they were insanely, irrationally against pollution. They were for two years' mandatory voluntary service to Germany. They had a whole bunch of make-work projects to keep people working.” It was, apparently, like that all last week.

President Obama predicted Monday “that once we get into the fall and people look at the actual legislation that's being proposed, that more sensible and reasoned arguments will emerge, and we're going to get this passed.” He faces a town hall of his own in Portsmouth, N.H. Tuesday.

In the meantime, the White House has created a website dedicated to dispelling false claims about the health-care proposals. The Obama campaign employed a similar tactic to rebut false claims about the candidate—he's a Muslim, he consorts with terrorists, that sort of thing—during the election campaign.

For whatever reason, Ms. Palin has toned down her language. Her website Monday urged “civil discourse,” adding: “Let's not give the proponents of nationalized health care any reason to criticize us.”

But the situation is clearly confusing voters, and polarizing debate along lines of race, region and income.

A USA Today/Gallup poll released Monday reported that two-thirds of African Americans and six in 10 Latinos believe the biggest priority for reform should be expanding coverage, while six in 10 whites said reform should focus on controlling costs.

Westerners prefer expanded coverage; Southerners prefer controlling costs, while fewer than half of all seniors want to see any reform this year at all.

The Democrats may yet be able to pull everything together when Congress resumes in the fall. But generating fear-based schisms is an effective technique in undermining efforts at reform.